# Chargebacks
Manage chargebacks, submit evidence, and track dispute resolution.
## Methods
### create
```typescript
const chargeback = await zenpays.chargebacks.create({
transactionId: 'txn_xxx',
amount: 500,
reason: 'product_not_received',
description: 'Customer did not receive the product',
})
```
```python
chargeback = zenpays.chargebacks.create({
"transactionId": "txn_xxx",
"amount": 500,
"reason": "product_not_received",
"description": "Customer did not receive the product",
})
```
### get
```typescript
const chargeback = await zenpays.chargebacks.get('chg_xxx')
```
```python
chargeback = zenpays.chargebacks.get("chg_xxx")
```
### list
```typescript
const { data } = await zenpays.chargebacks.list({
status: 'open',
page: 1,
limit: 20,
})
```
```python
result = zenpays.chargebacks.list({"status": "open", "page": 1, "limit": 20})
data = result["data"]
```
### updateStatus
```typescript
const updated = await zenpays.chargebacks.updateStatus('chg_xxx', 'under_review', 'Reviewing evidence')
```
### submitEvidence
```typescript
const result = await zenpays.chargebacks.submitEvidence('chg_xxx', {
evidenceType: 'delivery_proof',
description: 'Delivery confirmation from courier',
documentUrl: 'https://example.com/proof.pdf',
})
```
### addMerchantResponse
```typescript
const result = await zenpays.chargebacks.addMerchantResponse('chg_xxx', {
response: 'The product was delivered on time. See tracking proof.',
documentUrls: ['https://example.com/tracking.pdf'],
})
```
### resolve
```typescript
const resolved = await zenpays.chargebacks.resolve('chg_xxx', {
resolution: 'accepted',
notes: 'Refund issued to customer',
})
```
### cancel
```typescript
const cancelled = await zenpays.chargebacks.cancel('chg_xxx')
```
### getStats
```typescript
const stats = await zenpays.chargebacks.getStats('2024-01-01', '2024-12-31', 'INR')
```
### getAnalytics
```typescript
const analytics = await zenpays.chargebacks.getAnalytics('2024-01-01', '2024-12-31', 'month', 'INR')
```
### export
```typescript
const downloadUrl = await zenpays.chargebacks.export({ status: 'open' })
```
### bulkUpload
```typescript
const result = await zenpays.chargebacks.bulkUpload(csvFile, 'https://yoursite.com/webhook')
```