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Chargebacks

Manage chargebacks, submit evidence, and track dispute resolution.

Methods​

create​

const chargeback = await zenpays.chargebacks.create({
  transactionId: 'txn_xxx',
  amount: 500,
  reason: 'product_not_received',
  description: 'Customer did not receive the product',
})

get​

const chargeback = await zenpays.chargebacks.get('chg_xxx')

list​

const { data } = await zenpays.chargebacks.list({
  status: 'open',
  page: 1,
  limit: 20,
})

updateStatus​

const updated = await zenpays.chargebacks.updateStatus('chg_xxx', 'under_review', 'Reviewing evidence')

submitEvidence​

const result = await zenpays.chargebacks.submitEvidence('chg_xxx', {
  evidenceType: 'delivery_proof',
  description: 'Delivery confirmation from courier',
  documentUrl: 'https://example.com/proof.pdf',
})

addMerchantResponse​

const result = await zenpays.chargebacks.addMerchantResponse('chg_xxx', {
  response: 'The product was delivered on time. See tracking proof.',
  documentUrls: ['https://example.com/tracking.pdf'],
})

resolve​

const resolved = await zenpays.chargebacks.resolve('chg_xxx', {
  resolution: 'accepted',
  notes: 'Refund issued to customer',
})

cancel​

const cancelled = await zenpays.chargebacks.cancel('chg_xxx')

getStats​

const stats = await zenpays.chargebacks.getStats('2024-01-01', '2024-12-31', 'INR')

getAnalytics​

const analytics = await zenpays.chargebacks.getAnalytics('2024-01-01', '2024-12-31', 'month', 'INR')

export​

const downloadUrl = await zenpays.chargebacks.export({ status: 'open' })

bulkUpload​

const result = await zenpays.chargebacks.bulkUpload(csvFile, 'https://yoursite.com/webhook')