Add Response

Add a merchant response to a chargeback dispute.

POSThttps://api.zenpayz.com/merchant/api/v1/chargebacks/:chargebackId/response

Bearer · API key

Request

Headers

Header	Description
Authorization REQUIRED	Bearer {api_key}
X-Signature REQUIRED	HMAC-SHA256 signature
X-Timestamp REQUIRED	ISO 8601 timestamp
X-Secret-Salt REQUIRED	Secret salt for HMAC validation
Content-Type REQUIRED	application/json
X-Merchant-Id REQUIRED	Merchant identifier
X-Request-Id REQUIRED	Unique request identifier

Path Parameters

Parameter	Type	Description
chargebackId REQUIRED	string	Unique chargeback identifier

Body Parameters

Parameter	Type	Description
response REQUIRED	string	Merchant response text (must be non-empty)

Response

Success (200 OK)

{
  "success": true,
  "data": {
    "chargebackId": "cb_a1b2c3d4e5f6g7h8",
    "status": "pending_review",
    "merchantResponse": "The customer received the product on January 12th. Delivery was confirmed with a signature. The tracking number is 1Z999AA10123456784. We have attached the signed delivery receipt and shipping confirmation as evidence.",
    "updatedAt": "2024-01-19T09:15:00.000Z"
  },
  "message": "Response added successfully",
  "error": null,
  "meta": {
    "request_id": "req_xxxxx",
    "timestamp": "2024-01-19T09:15:00.000Z",
    "processing_time_ms": 40,
    "api_version": "v1",
    "endpoint": "POST /chargebacks/:chargebackId/response",
    "user_type": "merchant"
  }
}

Error Responses

Code	HTTP	Message
VALIDATION_ERROR	400	Invalid request parameters or empty response
UNAUTHORIZED	401	Invalid API key
CHARGEBACK_NOT_FOUND	404	Chargeback with the specified ID does not exist
INVALID_STATE	409	Chargeback is not in a state that accepts responses

Examples

cURL

curl -X POST https://api.zenpayz.com/merchant/api/v1/chargebacks/cb_a1b2c3d4e5f6g7h8/response \
  -H "Authorization: Bearer zp_test_xxxxx" \
  -H "X-Timestamp: 2024-01-19T09:15:00.000Z" \
  -H "X-Signature: a1b2c3d4e5f6..." \
  -H "X-Secret-Salt: your_secret_salt" \
  -H "Content-Type: application/json" \
  -H "X-Merchant-Id: merch_xxxxx" \
  -H "X-Request-Id: req_xxxxx" \
  -d '{
    "response": "The customer received the product on January 12th. Delivery was confirmed with a signature. The tracking number is 1Z999AA10123456784."
  }'

JavaScript

const response = await fetch('https://api.zenpayz.com/merchant/api/v1/chargebacks/cb_a1b2c3d4e5f6g7h8/response', {
  method: 'POST',
  headers: {
    'Authorization': `Bearer ${apiKey}`,
    'X-Timestamp': timestamp,
    'X-Signature': signature,
    'X-Secret-Salt': secretSalt,
    'Content-Type': 'application/json',
    'X-Merchant-Id': merchantId,
    'X-Request-Id': requestId,
  },
  body: JSON.stringify({
    response: 'The customer received the product on January 12th. Delivery was confirmed with a signature. The tracking number is 1Z999AA10123456784.',
  }),
});

const result = await response.json();
console.log(result.data.chargebackId); // cb_a1b2c3d4e5f6g7h8
console.log(result.data.merchantResponse); // "The customer received the product..."

SDK

const result = await zenpays.chargebacks.addResponse('cb_a1b2c3d4e5f6g7h8', {
  response: 'The customer received the product on January 12th. Delivery was confirmed with a signature. The tracking number is 1Z999AA10123456784.',
});

console.log(result.chargebackId); // cb_a1b2c3d4e5f6g7h8
console.log(result.merchantResponse); // "The customer received the product..."

Related Endpoints

• Get Chargeback
• Submit Evidence
• List Chargebacks